Est. 2012
I'm Michael Mullings, an operational transformation leader based in Toronto and London.
I started out running digital projects. Over time I realised the work that mattered most wasn't managing tasks, it was redesigning the systems those tasks moved through. The governance, the accountability structures, the way teams collaborated, the way work got prioritised and validated before anyone wrote a line of code or spent a pound of budget.
That shift from project execution to operating model design is what Mullings Management is built on.
WHAT I DO
I work at system level.
That means redesigning governance frameworks, clarifying accountability, restructuring workflows, aligning capacity with revenue targets, and embedding performance visibility into day-to-day operations.
The outcome is not more process. It is improved throughput, stronger forecasting confidence, and scalable delivery performance.
I created the Change From The Inside™ Method, a structured framework for delivery transformation that examines People, Process, and Culture as a connected system. Most organisations address one or two of these dimensions in isolation. A new process without cultural buy-in. A restructure without fixing how work actually flows. I address all three together — because that’s the only way change sticks.
01 — People
Who holds influence, who makes decisions, and whether leadership alignment exists at every stage of delivery.
02 — Process
How work moves from idea to execution — covering initiation, governance, prioritisation, tooling, and documentation.
03 — Culture
The observable behaviours shaping how teams collaborate, communicate, and operate — from working practices and physical environment to the mindset of those responsible for change.
CAREER HIGHLIGHTS — WHERE I'VE OPERATED
Where I've worked
Over 15 years I've led delivery transformation across digital agencies, enterprise technology, media, non-profit, and growth-stage environments — across the UK and Canada.
Tribal Worldwide / Avios — Designed and implemented a PMO framework adopted across 20+ team members. Reduced delivery cycle times by 30% and significantly improved delivery velocity.
Razorfish / AstraZeneca — Contributed governance discipline and scalable architecture to a £15M enterprise CMS migration.
Havas Media / BBC Three — Supported a £15M broadcast-to-online digital transformation.
Red Apple Creative / Forever Audio — Restructured the digital delivery function, increasing production efficiency by 25% and managing a £1M+ international campaign portfolio.
Tru Inc — Led enterprise Salesforce and DXP transformation programmes, transitioning project engagements into recurring managed services revenue.
BEYOND THE WORK
I wrote the book on it. Literally.
Digital Project Management Mastery is a practitioner's guide to building delivery culture, client trust, and lasting operational success — distilled from over a decade of real-world engagements.
