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Delivery Transformation Leader · London & Toronto
 

When delivery breaks down,
I fix the system.

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I help scaling organisations stabilise and transform their delivery and operational systems.

By fixing the system first, then equipping it to scale.

EST. 2012

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ORGANISATIONS I'VE WORKED WITH

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Sound familiar?

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Most delivery problems aren't process problems.

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Talented teams. Real effort. But execution that still feels harder than it should. Priorities unclear. Accountability fragmented. Work moving before it's validated.

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When delivery becomes unpredictable, organisations bring in more process, more tools, more oversight. It rarely works — because the real issue is internal misalignment between people, process, and culture.

"That's what I fix."

HOW I WORK

Three ways to engage

01

Fractional Head of Delivery
 

Senior operational leadership for organisations that need structured delivery oversight without committing to a full-time executive.

Ongoing engagement

02

​Operational Systems Assessment

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A structured diagnostic that shows you exactly where your delivery environment is breaking down and what needs to change.

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Good starting point

03

Workflow & Governance Redesign

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Hands-on redesign of how work moves through your organisation — rebuilt for clarity, repeatability, and scale.

Defined project

Mary Alice Stack

Creative United

“Working with Michael to find a suitable digital agency was the perfect choice. As a consultant, he quickly understood our needs as a small company, our vision and our expectations. He was proactive and showcased a large amount of insight into the digital sphere, that helped us beyond the task at hand. Over the months of working together, we came across a few obstacles, but Michael quickly and efficiently found a solution each time and reassured us through the difficult challenges. As we forge ahead with our newly appointed digital agency, we are pleased to have had Michael on board throughout the process and have him to thank for our exciting and fruitful partnership.”

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This is system-level leadership. Not project management.

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If your delivery function needs to perform better, let's talk about what's actually getting in the way.

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