The team knows what is wrong.
They stopped saying it a long time ago.
When delivery slows, quality drops, or the people who used to speak up go quiet, the instinct is to look at the process. The process is rarely the problem. It is where the problem surfaces. I come in at Director level, find out what is actually happening, and tell you the truth about it, working with your team, not to your team.
Delivery speeds up. Clients stay, because the problems that were costing you their patience get fixed at the root. The people who were about to leave stay, because someone finally acted on what they had been saying. And revenue stops leaking through the cracks between teams.
Broken delivery costs you twice. First the clients, then the people who tried to tell you.
Built for SMB leadership teams, where the person who needs to hear it is close enough to act on it immediately.
The intelligence needed to fix your delivery operation already exists inside it. The people who hold it have stopped telling you.
Good people will deliver within a bad system for a surprisingly long time.
Bad culture will defeat a good system almost immediately.
The process is downstream of the people. Always.
Process is usually
not the first problem.
Missed dates, unclear ownership, quality drift, escalation and fatigue. The instinct is to answer these with process. New tooling, tighter governance, better reporting. Those things matter. They rarely survive if the human system underneath them has not been dealt with first.
- 01Diagnosed firstPeople
Who holds influence, who makes decisions, and whether leadership alignment exists at every stage of delivery.
- 02Diagnosed secondCulture
The observable behaviours shaping how teams collaborate, communicate, and operate, from working practices and physical environment to the mindset of those responsible for change.
- 03Diagnosed thirdProcess
How work moves from idea to execution, covering initiation, governance, prioritization, tooling, and documentation.
- 01·Global loyalty program, 20+ team members
PMO rebuilt in 3 months, backed by a gap analysis and a new test-and-learn framework.
- 02·London creative agency
Production efficiency up 25% during a 3-month transition.
- 03·UK creative industries organization
Sourced and secured a new digital partner within a month, a relationship that ran 3+ years.
Two minutes.
No email required to see your result.
Twelve questions across people, culture, and process. You will see your band and a per-question breakdown immediately. A written interpretation, from Michael directly, is available if you want it.