Designing Operational Systems That Scale

Est. 2012

About

ABOUT

Most growing businesses do not struggle because of a lack of effort.

They struggle because their operational systems have not evolved with their ambition:

Workflows become inconsistent.
Accountability blurs.
Reporting lacks clarity.
Pressure increases as the business scales.
Over time, execution becomes reactive rather than structured.

I work with growth-focused organisations to redesign how work moves through the business. That means strengthening governance, clarifying decision rights, improving operational discipline, and building systems that perform under pressure.

Where appropriate, modern automation and AI are embedded within defined guardrails to increase capacity and reduce administrative load. But technology is never the starting point. Structure is.

The result is operational clarity, measurable performance, and scalable delivery without structural fragility.

I bring strategic insight, structured thinking, and a hands-on approach that creates real, lasting value.

Check out my client impact case studies here

More About Michael

Visual Resume

VIDEO RESUME

Check out what I got up to before the Covid-19 lockdown.

Visual Resume

AGENCIES

Mary Alice Stack

Creative United

“Working with Michael to find a suitable digital agency was the perfect choice. As a consultant, he quickly understood our needs as a small company, our vision and our expectations. He was proactive and showcased a large amount of insight into the digital sphere, that helped us beyond the task at hand. Over the months of working together, we came across a few obstacles, but Michael quickly and efficiently found a solution each time and reassured us through the difficult challenges. As we forge ahead with our newly appointed digital agency, we are pleased to have had Michael on board throughout the process and have him to thank for our exciting and fruitful partnership.”

EXPERIENCE TEACHES WISDOM

With a wealth of a decade's worth of industry insight, I've distilled key principles from the trenches of project management, operations, and client relations. These principles, detailed in 'Digital Project Management Mastery - Building Culture, Client Trust, and Lasting Success,' unveil the core tenets that drive stellar service delivery, nurture a positive company culture, and ensure the delivery of superior products that consistently delight clients.

Embark on a journey beyond traditional project management wisdom, delving into the nuanced intersections of ethical practices, client relationships, and operational excellence. This condensed wisdom is a guide and a compass forged through real-world experiences. If you're looking to stand out in the marketplace, start here.

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